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In support of

The Brain Tumour Charity logo

In support of

Privacy Policy

What does this Privacy Policy Cover?

This is the Privacy Policy for the website and social media content. (in this policy referred to as “we”, “us” or “our”) is the “controller”under data protection laws. Where we are processing your personal information in relation to our content and/or Site, we are controller of your personal information.

The main reason we collect and process your personal information is so we can provide you with relevant content and to improve your experience. It also allows us to provide any services you sign up for, such as downloads, newsletters, and to communicate with you if you’ve agreed to it, or when the law allows us.

Our site includes links to other websites that don’t fall under this Privacy Policy. Please read our Terms for further information on links to external sites. You should also read the terms and conditions and privacy policy of any other website you give personal information to. You’ll be bound by them. are not liable for anything that happens when using other sites.


What type of information do we collect?

We collect information that relates to your use of the site. We receive, store and collect any information you enter on our website or give to us in any other way. We also collect the Internet protocol (IP) address that is used to connect your computer to the Internet, e-mail address, password, web site login, connection information and download history. However, we don’t use any information to identify any individual user of our site.


We may also use software tools to collect and measure your session information, such as length of visits to certain pages, page interaction information, response times and methods used to browse away from the page. We also collect personally identifiable information you may enter on the site (including name, email, password, communications). This information will not be shared with other organisations for marketing purposes.


Why do we collect personal information?

We collect Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services

  2. To provide our Users with ongoing customer assistance and technical support

  3. Where permission has been given, it means we are able to contact our Visitors and Users with general or personalised service-related notices and promotional messages that are appropriate for your needs

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services. As part of this, we also use Google Analytics. See our Cookie Policy for further information

  5. To comply with any applicable laws and regulations


How do we collect information?

When you interact with our web site, as part of the process we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


How do we store, use and disclose web site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to distribute our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by that may be used by adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We do not share your personal information with any organisations: will not share your personal information with any other organisation for marketing purposes.


How do we communicate with our site visitors?

We may contact you to notify you if you have an account saved on, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our publications, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

If you're providing us with another person's personal information you should first ask them to read this Privacy Policy and our Terms. By giving us personal information about another person you are confirming that they have given you permission to provide the personal information to us and that they understand how their personal information will be used.

How do you we use cookies and other tracking tools?

We use cookies (files which are sent by us to your computer or other devices), and other tracking technology to help improve the workings and performance of our Site.

The information coming from our use of cookies will be aggregated to provide statistical information about the use of our Site. However, we don't use any information derived from cookies, nor any IP addresses we collect, to identify any individual user of our Site.

Some third-party technology we use (e.g. social sharing) may also drop cookies to improve your experience on their sites.


For details on what cookies we use, information on how to stop them being stored or how to delete ones already stored, read our Cookie Policy.


How can you withdraw your consent?

Any emails or other forms of communication directly from us will feature clear instructions on how to unsubscribe. If you don’t want us to process your data anymore, please contact us at or contact us through the web site contact forms. As a user, you have certain rights that relate to the personal information we hold about you. These include:

Right to access: This is the right to a copy of the personal information we hold about you. You will be requested to outline the details you require. You’ll also need to let us know of any other email addresses you've used on our Site so we can find your personal information. We may also ask you for your full name, your date of birth and your full address and documents to allow us to check your identity. Requests for copies of your personal information will be actioned within one month. If you've made a large number of requests or your request is complicated it may take longer to deal with your request. But we’ll let you know if that is the case.

Right to erase and to restrict our use of your information: This is the right to request that we remove or delete any of your personal information from our systems. Data protection laws give exceptions to this right which we'll explain in our response to you if relevant.


Right to correct: This is the right to have your personal information corrected if it is not correct or is incomplete. Requests for us to correct your personal information will be actioned within one month. If your request is complicated or if you've made a large number of requests, it may take us longer to action this. But we’ll let you if that is the case. If we think your personal information is correct, you will be told that we will not be changing your personal information and why that is.


Right to data portability: This is the right to request that we transfer, copy or move your personal information.


Right to restrict our use of your information: In some instances you can 'block' us from using your personal information or limit the way in which we can use it.


Withdrawal of consent: At any time, you can withdraw your permission if you’ve previously  provided us with consent to use your personal information. In accordance with data protection laws, we’ll use reasonable efforts in line with our legal duty to provide you with your rights.


Right to object: This is the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you object, we'll stop processing your personal information. However, some exceptional circumstances might apply. In which case we'll let you know why we're continuing to process your personal information. Some areas of the may give you the option to hear from us by email about news, tips and relevant downloads. It is your right to object to us processing your personal information in this way.


To exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact or contact us via any contact form on the web site


If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.


Privacy policy alterations:

We reserve the right to alter this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect straight away when they are posted on this website. If we make material changes, we will let you know here that it has been changed. This is so that you are aware of the information being gathered, how we use it, and under what instances, we use and/or disclose it. It is your responsibility to make sure that you are aware of these changes made to this page by checking for any alterations on a regularly. Changes to this policy will apply as soon as they are added to the page.

Right to block:

We reserve the right to block or deny access to any individual or organisation we deem is trying to disrupt the smooth running of the Site.

Questions and contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at

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